Travel plans can change in an instant, so knowing an airline’s cancellation policy before booking a flight is key. As a leading low-cost carrier in Mexico and Latin America, Volaris Airlines provides passengers with different selections for canceling or changing their bookings. Through this blog, we are going to provide you the details about the Volaris Airlines cancellation policy so that you can get all the guidance that you seek.
1. Volaris Airlines 24-Hour Cancellation Policy
The Volaris Airlines 24-hour risk-free cancellation policy states that customers can cancel the flight and get a full refund to their original form of payment if:
The ticket was issued at least seven days prior to departure.
The cancelation is made within 24 hours of the purchase.
The reservation was made directly with the airline via their official website, mobile application, or customer service.
This policy covers most types of tickets but might not be applicable if you have special promotional or ultra-low-cost fares.
2. Cancellation Policy for Different Fare Types
Refundable vs. Non-Refundable Tickets
Volaris has a low-cost model and mostly sells tickets that cannot be refunded. But knowing the fare conditions can guide eligibility for cancellation:
Basic and Regular Fare Tickets
Typically nonrefundable after a 24 hour risk-free period.
If canceled, passengers could receive a Volaris credit voucher for future travel.
You can change the name (give them your new name) or modify your flight — for a fee, of course.
More Flexibility with Volaris v.club and Premium Fare Options
Certain higher-cost fare bundles or Volaris v.club subscriptions may come with greater cancellation flexibility and lower change fees.
3. How to Cancel a Volaris Flight
When it comes to canceling flights you can do so in various ways:
Online via the Volaris Website/App
Select “My Trips,” then select the booking that you want to cancel.
Hit the “Cancel Flight” button and follow the prompts.
To see if options are available, including travel credit or a refund (if applicable).
By Phone
Volaris customer service: +1 855 VOLARIS (865-2747)
Submit your booking details and cancel.
Inquire about eligibility for a refund or travel credit.
At the Airport
We invite you to go to a Volaris ticket counter if you need help with flight cancellations.
4. Volaris Airlines Cancellation Fees
Volaris charges cancellation fees for most fare types, unlike some major airlines. How much depends on factors including:
Time of cancellation(the closer to departure you are, the more expensive the fee typically)
Type of fare purchased (basic fares usually have more stringent cancellation policies).
Route and destination (international and domestic flights could have different fees).
Fee Estimates (Subject to Change)
Domestic flights: $50 – $100 USD cancellation fee.
International flights: $100 – $200 USD cancellation fee.
Fees may differ, so it is advisable to visit the official volaris website or call customer service for current details.
5. Volaris Airlines Travel Credit Policy
On non-refundable tickets, if you cancel your ticket you’ll receive a Volaris travel credit instead of a refund. Travel credits:
Is normally valid 12 months from the date of issuing.
Redeemable for future Volaris bookings.
Cannot be transferred again or have restrictions on their usage.
6. Volaris Flight Disruptions and Involuntary Cancellations
If your flight is cancelled by Volaris due to operational reasons, weather disruptions or government restrictions, you may qualify for:
A refund for the entire amount to the original method of payment.
A complimentary rebooking on the next available flight.
Travel vouchers or compensation, based on the circumstances.
In the case of overbooking, Volaris proceeds according to airline regulation and may offer compensation to passengers affected in such cases.
7. Special Cases: Medical, Military, and Bereavement Cancellations
Six exceptions under which Volaris may refund you or waive fees include:
Medical emergencies (documentation req
